Azure OpenAI support for Effie AI Email

Problem statement 

Organizations are making investments to research opportunities in utilizing generative AI in business context. Azure OpenAI service is a popular option for using Generative AI, and organizations expect to be able to utilize that in business applications to enhance their efficiency.


Short description

It will be possible to leverage existing Azure OpenAI investment with Effie AI Email, by connecting Effie AI Email to an Azure OpenAI tenant.


Use case details

Administrator can select Azure OpenAI as a GenAI service provider option in Effie AI Email settings, and connect to their own Azure tenant to power Effie AI Email.

ESM support agents can use the Effie AI Email features powered by the customer's Azure tenant and AI services running there.

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