ESM: Detail Datacard View UI Refresh - Email in View Mode

User story:

As a user of Efecte's Service Management Tool (ESM) I want to enjoy a modern user interface for reading and creating emails in order to work not only effectively but also with delight.


  • Users should be able to view emails in chronological order in the detail view
    • the last email is shown first on the list
  • Users should be able to scroll the emails within the email box both with mobile and desktop devices
  • Users should be able to see an abbreviation of the sender's and responder's email address in a colored circle
    • first name and last name should be abbreviated as for the Profile button
    • the fill color of the circle should be selected from one of the system color palettes
  • Users should be able to see all emails in a dedicated window by pressing a button (opens the existing dedicated window)
  • Users should be able to edit the email address when replying to an email, for example, double-clicking the already given address object
  • Users should be able to expand all emails by the click of a button
  • Users should be able to reply, reply all, and forward the email by the click of a button
  • Users should be able to mark an email as read or unread by the click of a button
  • Users must be able to create a new email by the click of a button if they have the update or create permissions for the email attribute
    • if several email templates have been defined then the user can select the email template
  • All email interactions shall have a tooltip
  • All email interactions must be localized
  • The email attribute name must be localized based on the multi-language configuration support
  • The sender's name must be shown as a reference
    • Users should be able to see the full email address in a small pop-up window when hovering over the name with the mouse on desktop devices
    • Users should be able to copy the email address to the clipboard of a desktop device with a right mouse button click and a mobile device by Copy/Paste function
  • The timestamp of the email must be shown
  • Additional email header information can be displayed in a popup window by clicking a chevron beside the timestamp
  • The subject of the email must be shown in bold
  • The body of the email must be shown with a configurable text row height set in the metadata
  • Inline images in rich-text/HTML formatted emails are displayed in a configurable height
    • maximum height of the image to be shown inside of an email can be configured in the metadata
  • clicking on the email body text expands the email box to show the entire email content of the corresponding email with other emails pushed downwards
    • the receiver, BCC and CC addresses s of the email are shown when expanding the email
  • Attachments are shown with their file name in blue color
    • PNG, GIF, and JPEG attachments can be previewed in a popup window when clicking on the related file name
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  • Due to the level of attention planned for this feature and the current resourcing situation, we have decided to delay this capability to Q1 2021.

  • This capability has been moved from Q1 to Q2 2021 due to internal software dependencies which mandate that we develop the Edit Mode for the already-implemented attributes first.

  • Priorization moves this feature still forward from Q2 2021.

  • Hi,

    Any estimates when this feature is going to be released?

    • Hi Tuomas Reunamo 

      Currently we do not have an agreed schedule on this feature. Our UI development resources are focused on the new self-service until the end of this year. We can re-plan the schedule for the ESM UI renewal later this year. Most probably this feature will not be ready yet in Q1.

    • Aki Koivukoski This is very, very sad news. In my opinion a very crucial update, that would benefit the efecte users significally. For example the preview of attachments would improve usability and decrease the risk of possibly sensitive data being downloaded to places where they shouldn't be stored in.

      Like 1
    • Tommi Ekholm Don't worry. We will get this done. It is just delayed. For example the preview part is already implemented for the new upcoming UI. 

      Like 1
    • Shawn Maholick
    • Team Lead | IT & Office Management | ISO
    • Shawn_Maholick
    • 6 mths ago
    • 1
    • Reported - view

    Hi Aki Koivukoski, I thought this was planned for Q3 2022? Will this incluide a combinded, streamlined historical view of all communication channels? (internal comments, external comments, mail). Thanks, Shawn

    Like 1
    • Hi Shawn ! Yes it was. Due to priorization and more knowledge of the efforts, the Q3 release will include some improvements for the new navigation panel as well as a brand new data visualization - a Gantt view - for data in Efecte. The new data card view will follow later. Idea is still to have all the communication in timeline view for the data card when we get to renew it.

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  • Status Roadmapped
  • 6 mths agoLast active
  • 9Replies
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