ESS: Copy link to Tips&Tricks article

Problem statement

There is no convenient way to send a link to the Tips&Tricks article that agents could share with end users. 

Short description

ESS should have a “Copy link to article” quick action button on each Tips&Tricks article.

Use case details

As an ESS user, I can quickly copy links to any article that I can see. 


  1. Clicking on the “Copy link to the article” shall copy the link to that Tips&Tricks article to the clipboard.
  2. Clicking on the shared link, the end user should get redirected to the article even if they need to authenticate to ESS

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  • Status Done
  • 1 mth agoLast active
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