ESS: Copy link to Tips&Tricks article

Problem statement

There is no convenient way to send a link to the Tips&Tricks article that agents could share with end users. 

Short description

ESS should have a “Copy link to article” quick action button on each Tips&Tricks article.

Use case details

As an ESS user, I can quickly copy links to any article that I can see. 

AC:

  1. Clicking on the “Copy link to the article” shall copy the link to that Tips&Tricks article to the clipboard.
  2. Clicking on the shared link, the end user should get redirected to the article even if they need to authenticate to ESS

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • Status Done
  • 1 mth agoLast active
  • 14Views
  • 1 Following