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ESM: Multitemplate list views in the new UI
Problem statement In the early access beta UI (ESM 2023.3), the list view currently offers a restricted range of supported functionalities. Unfortunately,…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 2 days ago
- 8
- Efecte 2023.4
- Roadmapped
- Roadmapped
ESM: Support for reference tables in the Agent UI
Problem statement In the early access beta UI (ESM 2023.3), the datacard view currently offers a restricted range of supported functionalities. Unfortunately,…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 7 days ago
- 14
- Efecte 2023.4
- Roadmapped
- Roadmapped
ESM: Support for Transform capabilities in the new Agent UI
Problem statement In the early access beta UI (ESM 2023.3), the datacard view currently offers a restricted range of supported functionalities. Unfortunately,…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 7 days ago
- 7
- Efecte 2023.4
- Roadmapped
- Roadmapped
ESM: Dark theme in the new Agent UI
Problem statement Some users experience discomfort, eye strain, and reduced productivity when using applications with a white background in low-light or nighttime settings due to the absence of a…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 7 days ago
- 21
- 1
- Efecte 2023.4
- Roadmapped
- Roadmapped
ESM: Support for Worklog handler in the new Agent UI
Problem statement In the early access beta UI (ESM 2023.3), the datacard view currently offers a restricted range of supported handlers and functionalities.…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 7 days ago
- 11
- Efecte 2023.4
- Roadmapped
- Roadmapped
ESM: Support for Quickfill handler in the new datacard view
Problem statement In the early access beta UI (ESM 2023.3), the datacard view currently offers a restricted range of supported handlers and functionalities.…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 7 days ago
- 9
- Efecte 2023.4
- Roadmapped
- Roadmapped
ESM: Improvements to the new email UI in the new datacard view
Problem statement The early access beta UI in ESM 2023.2 includes an early development version of the email UI. Several capabilities, such as rich text and attachment handling,…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 3 wk ago
- 47
- 1
- Efecte 2023.3
- In Progress
- In Progress
ESM: Improvements to email connection mechanisms for mitigating oAuth throttling issues
Problem Statement In some ESM environments with substantial email traffic volumes, issues related to sending and receiving emails are encountered, leading to failures in sending or receiving emails…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 3 wk ago
- 24
- 2
- Efecte 2023.3
- In Progress
- In Progress
ESM: Support for backslashes in global search
Problem Statement When using global search in ESM, users currently face challenges when searching for data that includes backslashes, like file paths. Tickets might include file paths, and sometimes,…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 3 wk ago
- 18
- Efecte 2023.3
- In Progress
- In Progress
ESM: Support for TicketReservation button in new list view
Problem statement In the early access beta UI of ESM 2023.2, the list view currently offers a restricted range of supported handlers and functionalities.…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 3 wk ago
- 22
- Efecte 2023.3
- In Progress
- In Progress
ESM: Support for CategoryDropdownReference handler in the new datacard view
Problem statement In the early access beta UI of ESM 2023.2, the datacard view presents a constrained selection of supported handlers and functionalities.…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 3 wk ago
- 13
- Efecte 2023.3
- In Progress
- In Progress
ESM: Support for TextNote handler in the new datacard view
Problem statement Within the early access beta UI of ESM 2023.2, the datacard view offers a limited range of supported handlers and functionalities. One notable omission is the absence of the…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 3 wk ago
- 18
- Efecte 2023.3
- In Progress
- In Progress
ESM: Support for conditional attributes in the new datacard view
Problem statement In the early access beta UI of ESM 2023.2, the datacard view is currently equipped with only a restricted set of supported handlers and functionalities.…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 3 wk ago
- 17
- Efecte 2023.3
- In Progress
- In Progress
ESM: Support for ValidatorHandler in new datacard view
Problem statement Within the early access beta UI of ESM 2023.2, the datacard view currently offers a constrained selection of supported handlers and functionalities.…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 3 wk ago
- 14
- Efecte 2023.3
- In Progress
- In Progress
ESM: Support for TicketReservation button in new datacard view
Problem statement The datacard view within the early access beta UI of ESM 2023.2 currently offers a constrained range of supported handlers and functionalities.…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 3 wk ago
- 13
- Efecte 2023.3
- In Progress
- In Progress
ESM: Multivalue support for servlet.auth.user.ad.group and servlet.auth.admin.ad.group settings
Problem Statement: In certain scenarios, organizations maintain multiple LDAP directories, such as Active Directories, for the provisioning of organizational data and authentication purposes.…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 3 wk ago
- 14
- Efecte 2023.3
- In Progress
- In Progress
ESM: Styling and accessibility improvements to the new datacard view
Problem statement The early access beta UI in ESM 2023.2 includes the first version of the new datacard view. Based on observations and feedback from user testing,…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 3 wk ago
- 23
- 2
- Efecte 2023.3
- In Progress
- In Progress
ESM: Decreased minimum width of the list view columns
Problem statement Thanks to the new list view in the early access beta UI of the Efecte Service Management tool, users can change the column width. However,…
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 3 wk ago
- 22
- 1
- Efecte 2023.3
- In Progress
- In Progress
Re: Efecte Service Management tool (ESM): Viewing and sending emails from the new beta UI datacard view FYI: This post was updated with the latest mockups and specifications.
- Jonne KaukoProduct Owner
- ESM Product Owner & ITSM Essentials Product Manager
- Jonne_Kauko
- 7 mths ago
- 1
- Efecte 2023.3
- Reported - view

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Product Owner

Jonne Kauko

Jonne_Kauko

ESM Product Owner & ITSM Essentials Product Manager

Helsinki

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